NOTE :: Originally a Barnes U Noble University online course I completed Dec. 2001, immediately after the 9-11 tragedy.

Visit today’s: Barnes & Noble.com – B&N Book Clubs – B&N Book Clubs

Description

Business etiquette goes far beyond not belching in the boardroom. It’s about projecting an image of professionalism and credibility. You will learn how to develop and sharpen your business communication skills with the purpose of enhancing your professional image and “promotability.” This course looks at all aspects of your business image — from body language and dress to meeting etiquette and conflict management with coworkers.

Objectives

• This course will help you learn to present a more confident, professional appearance, and how to manage projects and people by:
• Learning how to speak and dress professionally
• Creating more effective written communications
• Conducting yourself more effectively in meetings and running your own meetings more smoothly
• Managing conflicts with coworkers
• Communicating more effectively by phone

Course Creator and Instructor

Hi! I’m Vicki Kunkel and I’ll be surfing along with you through the Business Etiquette course. You’ll learn all the important dos and don’ts of business etiquette. Having owned my own business for over seven years, I’ve made a few etiquette bloopers along the way. So, I’ll share with you my experiences, as well as ways that I’ve found to be the most effective in putting your best foot forward in almost any business situation.

Course Materials

The Etiquette Advantage in Business: Personal Skills for Professional Success

In The Etiquette Advantage in Business, etiquette authorities Peggy Post and Peter Post show you how to meet the challenges of the business world with the kind of self-confidence and poise that will propel you to the top.

Recommended

• The One Minute Manager

For any manager striving to get the most from people, The One Minute Manager is an indispensable success tool.

• Getting to Yes: Negotiating Agreement Without Giving In

Getting to Yes offers a proven step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict — whether it involves parents and children, bosses and employees, or customers and corporations. The book is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict.

• The Encyclopedia of Business Letters, Fax Memos, and E-Mail
• John T. Malloy’s New Dress for Success